Consumer Redressal

Dear Sir/Madam: I relocated from Germany to India and shipped my goods through UPS courier as transfer of residence having stayed in Germany for more than 2 years. Since I expected door to door service, I paid about EUR 925 for the consignment. After the goods arrived in India, I was called to clear the goods from Customs office in Bangalore. The UPS office in Bangalore hired the services of a customs clearing agent without informing me that it would cost more. There was few days of delay due to UPS Bangalore and after the goods were cleared, I was asked to pay clearing charges without which they would not deliver it to my residence. I had to pay over Rs. 2200 for which I disputed and raised complaints with UPS. After a lot of follow-up, I did not get any written response rather the company would defend what they did on the phone. They accepted that the German counterparts made the mistake by accepting the cargo. I dispute what they charged and hence raising this complaint.