Consumer Redressal

Vodafone charged RS 99 for (shotformat_dwnlp_9) I not even know what is (shotformat_dwnlp_ Thank you for your e-mail dated 30/03/2014 regarding Bill clarification for your Vodafone mobile number 9962202139. At the outset, we regret the inadvertent inconvenience caused to you in this regards and thank you for your patience and understanding With regard to your concern, we would like to inform you that, we have re-verified our records and found that you have download services shotformat_dwnlp_9 from your mobile number, hence charges against download of Rs. 99/- are levied correct for bill dated 20/03/2014. Also, we like to inform you that the above download services (shotformat_dwnlp_9) are paid services. We regret to inform you that, we are unable to pass the waiver as charges are levied correctly. We hope, we have been able to resolve your concern to your satisfaction. Kindly find the interaction number 742642971 for your reference.