Consumer Redressal

Dear Sir Since last two months i have done recharege of Rs. 101 of Air Tel 3G twice in the same month that is on 25th February & 16th march i have even received the sms which i have saved in my mobile for refernce purpose & when the net was not working after recharge also i visited airtel customer care dept Borivli west to resolve the issue but Air Tel executive blame it on me only saying that the air tel recharge of Rs. 101 is not in use now and she told me that you should know before recharging your mobile that plan is working or not. I mean how would i suppose to know which plan is working or not. for both time i recharge it online through net banking and it got deducted also from my account. how is that possible if plan is not working then it shouldnt be on your website and if its there then while recharging it ther should be some error or the procedure should have stopped there only but inspite of that the money got deducted from my account. please lookin for your feedbck