Consumer Redressal

I opted a connection of Aircel for 3G services but I am failing to access from my room as there is no network at my room at 1st floor & it is in prime location. Whenever I need to access I need to take the laptop to my balcony or rooftop. So, it is very hard for me at midnight i am carrying my laptop to me rooftop or balcony whcih I supposed to access from my room as they advertise in all the mediums. I lodged a complaint to them & their representative came to my home & found I am true but the problem is that they are not resolving the problem now. They are saying to resolve my problem they have to cost a lot since my area is having some problem with 3G. But I guess this is there lookout that what will be cost or they should have advertised prior my buying their connection that my area is having some problem,then shouldn\'t have bought from AIRCEL. AIRCEL 3rd Floor, Globsyn Crystals Building Plot 11 & 12, Block EP & GP, Sector V, Salt Lake, Kolkata - 700 091 Tel: 9804099011