Consumer Redressal

I made an air india return flight booking from Bom to Blr on 22nd Jan 2014 online. due to some problem ticket was not generated. I was told by the customer care on 25th Feb that the ticket was not booked and I would not be able to travel. I asked to cancel my booking and refund my full amount, which the customer care agreed on phone and suggested to write to e-commerce. Meanwhile I made some alternate arrangements for travel. Next day they sent me a mail stating that the tkt had been confirmed and I asked them to cancel as I would not travel. After a few phone calls and mails exchanged, I got a mail in response to my detailed mail for full refund that it was being processed and the amount would be refunded. After a few days I got only the partial refund instead of full refund. I, then sent a mail asking for reasons, it was not replied. I can forward you all the correspondence if required. Booking details: Web Reference: AIBE11004385 Booking Reference: JHHQM Date: Wed 22Jan 14