Consumer Redressal

Dear Sir/Madam, I had made a withdrawal of Rs 500 on the evening of 14 Jan 2014 from ICICI Bank ATM opposite Harish Bakery Sector 7, Gurgaon but after some time I received a SMS stating that Rs 10000 are withdrawed from my account which I have not done. I informed the Customer care, branch and head service quality. The transaction defference time was 1 min 1 sec . I lodged a complaint with Police and they asked for footage from bank but bank refused stating that some DVR error occurred so they cannot provide the footage. Then police closed down the ATM because there were similar complaints like mine. Now bank is refusing to pay my money back.I had lodged complaint with Banking Ombursement RBI but no response came and bank sent me a letter stating they will not pay me back.Now after more than 2 months I am just wandering to police station and bank but no solution was given to me. Kindly look into my complaint as I am frustrated by bank behaviour. Regards, Puneet Grover