Consumer Redressal

I have purchased Xolo Play ( T1000) last year on October.Recently on february I was facing some trouble with network and earpiece volume. I immediately deposited the cell phone to BALAJI ENTERPRISES 46/31/1,OLD GARIAHAT RD KOLKATA 700029 on the 20th of February 2014.Landline Nos:9331411566/9830022520 Contact Person: SIDDHARTH. Later I inquired about the status and Xolo service center Delhi reported that it has already been dispatched on 5th March!Today its 20th March and yet I havent recieved my cellphone. Called BALAJI Enterprises numerous times,but to no avail. They cannot provide me any info or reason why it has not yet reached kolkata! This is really hopeless to see such Indian companies like LAVA & Xolo providing so cheap after sales services.