Consumer Redressal

This relates to Airtel DTH Service. My Digital DV Recorder suddenly went out of order on 17-Feb-2012. The company people first told me that they do not have a replacement unit. Later told that i should deposit another Rs.1250 into the airtel account over the balance of 250+ to pay for the cost of new DVR box. Even after that they did not give me a replacement and all calls & emails went unanswered. Over the next 3 months the balance of 1500+ was reduced to ZERO as Airtel continued to debit monthly charges even when the usage was NIL. My requests for refund have gone into deaf ears and they insist that i should return the DVR & Antenna to close the account. Want Forums help to revover my money (Rs.1250 + 250) along with suitable panalty / redressal charges. Airtel DTH Acc No. 3006500364 Have all the documentation of previous interactions. They have a bunch of irresponsible people and NO system in place to handle consumer complains. The customer has to pay in Advance & keep running.