Consumer Redressal

Dear Officer, Pl. intervene and stop the exploitation of customers being done by m/s ICICI bank. This bank is making it mandatory for customers who are wishing to foreclose their home loans to visit the branch personally TWO TIMES and taking unnecessarily lengthy processing time of seven days for providing one printout of the LIST OF DOCUMENT. I\'m feeling very much irritated as I\'m not seeing any rational reason behind ICICI\'s this policy. I got different answers from their different representatives and the last by everyone was \"Sorry,we can\'t help you out immediately....this is our policy... \" One of the answer I got from ICICI was that \" In order to have a personal engagement with the customer and to understand the requirements in detail, we have restricted the availability of below mentioned statements for Home loan accounts, we thus request you to get the request placed through asset servicing branches only.\" Sir,even if we consider this as a valid reason,it does not suppo