Consumer Redressal

I am having reliance wired landline from more than two years. Of last 8-9 months I donot receive the bill and receive a fraudlent mail claiming i have registered for Ebill. Every time i give a complain after which a duplicate hard copy is recd. I have told them in complaints that if i donot receive the copy then i will not make the payment which they accept. Recently they disconneted my line for the same. the fault being theirs. I have also complained to their appleate authority which also gives false assurances of non repeat of the problem. this time even their appl autho has given me a false email add to complaint : mailto:RCOMwireline.appellatewest@relianceada.com. pls help