Consumer Redressal

Mobile no 9028983375 I recharge my mobile with 499 on 24 jan 14 for 2gb 3G data. At the time my balance was 1596.but when I check my balance on 1/3/14 it goes to 0.08. After that I complaint to there customer care ( docket no PBR 12235704) They told me that I use more than 2 gb that\'\'s why I charged from main account. But I still have 2.24 mb in my account (proof as sms and email from docomo) When I ask them if I have 2.24 mb in my account then why I charged from main account. Then they give me another reason -- when data is low then browsing is charged from main account But my simple question is if docomo show balance in gprs account then why there is need to charged from main account. First they have to make data balance zero then they have right to charged from main account. Hope I will get justice from you. Regards Avinash Mourya