Consumer Redressal

I had booked two confirmed ticket of Airline through Akbar Travel. My flight take off timining was 11 am on 4 dec 2014 and i reached there at 10:00 am around. They booked only one sit and they didn\'t book sit for second confirmed ticket. At that time they said that they will refund full amount for second ticket. I had claimed for refund amount in Akber travels they told me that i have to submit stamp copy from Airline. Then i visited to airline at myrine drive and they told me that for full refund i have to contact to duty manager and when i visited to domestic airport they told me that i have to contaced to air line costumer service for full refund, then i contacted to air line customer service. But they are saying that i had visited their at 10:19am, so they can\'t refund full and for this i have to contacted to Akber Travel. Again i contaced to akber travel and they are not refunding full amount withough stamp copy of Airline. I need you help so please help me.