Consumer Redressal

Dear Sir, I have been transferred from Gurgaon to Visakhapatnam on 6th May 2012. To transfer my household items, I had put an enquiry on various websites like Agrawal Packers, Gati Packers, Leo Packers etc. All of them had conducted the survey in my house at Gurgaon and given quotations. I got the lowest quote contact@gatipackers.com i.e. Gati Packers and Movers where the contact person was Mr. Vinod (mobile no. 09311408484). But in the soft copy of the quotation the company name was mentioned as Express Packers and Movers. When queried about the company name and address on the quotation, he told me that this quotation in soft copy format, hence will not have the complete name of the company. On that belief I have given them the order for the shifting. On 6th May 2012, the persons had came to my residence at Gurgaon and packed all the items and loaded in the truck. At the time of billing I found the billing company was Express Packers and Movers. Because I got the quotation from the mail id of Gati Packers, hence I thought they might have from the same company and issued the complete payment amount of Rs.24773/- vide cheque no.078989 dated 06/05/2012 drawn on IDBI Bank, Ameerpet Branch which is inclusive of insurance charge of Rs.1740/- for my household items and they have issued me the receipt vide no. 3274 dated 06/05/2012. On 16th May 2012, they have delivered the items and my residence at Visakhaptanam. While opening the packets I found both of the wooden beds are broken and immediately I have informed the same to Mr. Vinod for insurance claim. Also on the delivery challan I have mentioned very clearly that the beds are broken and needs replacement. Mr. Vinod had told me that the insurance claim will be processed once they receive the delivery challan. Since then I am following up after them and even they have confirmed about the receipt of the delivery challan, but no words about insurance claim. Everyday I am making call to them and each day they are coming with some new excuse and now even they are neither lifting my call not replying to my mails. On 26th I tried with the no. of Mr. Vinod, but surprisingly some other person had picked up the phone and told me that Mr. Vinod is on leave and will be back after a week’s time and given me the no. of Mr. Sunil (09311408383). When I have contacted Mr. Sunil, he told me to contact on 28th morning, so that he can update me. When I have called on 28th on Mr. Sunil’s no, some other person had picked the call and told me that Mr. Sunil is on leave today and asked me to call on 29th. Then I have tried with my different no. to Mr. Vinod’s no. and found that the no. which Mr. Sunil use to have is being used by Mr. Vinod today and still he is avoiding the insurance claim. Now I am fed up with their services and calling them everyday. So requesting you to please take my complaint and help me out from this situation. Thanks & Regards Bijaya Kumar Swain Visakhapatnam