Consumer Redressal

To The Consumer Redressal Forum Sub: Registering complain against no response on an order No:877386396006835 place on net with Sound Monk, shop no-120,Reporter’s Bungalow, S.V.Road, Andheri(w) Sir, The above cited order was confirmed over mail by the organization on 17.02.2014. But their executive over phone (9987806410) informed me about the nonavailability of the product and instead suggested me to buy some other model, which, I was not interested. In this case, I am entitled to get back my total money (RS10180) as soon as possible without any deduction as it was not my fault. I have furnished my bank account details to the same executive through SMS as well in the five different mails I had sent to the company. Till date I have not received the money and for the last eight days their executive, whenever, contacted by me over phone(9987806410) giving me only one reply that, money had been refunded and within 24hrs it would be reflected in my account. Nothing had happened. I am yet