Consumer Redressal

Hi, I want to file a consumer forum case in Bangalore Urban. I already sent the same mail to other party\'s management but no refund was given. Here is the details on the issue and same had been sent to the other party - -------------------------- Dear BodyLine/ ReeAge Management, This mail is regarding of UN-fulfillment of one service, for which I paid last year to your center. I opt and paid for hair laser treatment for some of my body parts and I was promised for 100% hair removal and that is as per your advertisements in newspapers also. But unfortunately, your staff only reveal me later that this laser treatment does not work on Grey hairs and as I have more than 80% Grey hairs on those body parts, this treatment wouldn\'t work for me. I opt and paid for the package through your counselor Miss Pinki and after complaining the issue to her, she again gave me the promise of arranging some medicine, for the treatment of Grey hairs. I waited for that medicine months by months but it was never arranged ! Later I got to know that she is on leave and which I came to know is infinitely long ! so I was not able to talk to her again. Later I come in touch with your one more counselor Miss Padma and she again keep me left pending without any resolution. I would like to mention that I even your staff has taken my picture with Grey hairs of those body parts. That was for the proof that this treatment result was 0% as it doesn\'t work on grey hairs. I would like to mention that I took this treatment to remove the Grey hairs only and your staff (counselor, Dermatologist...), analyzed the hairs properly on those body parts. This is very very unprofessional behavior and unfortunate for me that even after analyzing the hairs, a False promise was given to me from your staff !! and afterward lot of other false promises also (like arranging medicine etc..) for many many months without any resolution !! Now, you will understand that after this much of mental humiliation, I am really frustrated and feeling badly cheated !! Please consider this mail as a request for complete refund of given amount for the said service. As of now I am looking to resolve this matter by mutual understanding and not to opt for any legal option. Please consider this mail as a notification before opting for any legal option available under Indian constitution. Here are the details regarding paid billed - Name - Gaurav Yadav Bill Number - 27128 Amount Paid - Rs 32,000 Dated - 31-03-2012 -------------------- I already sent them multiple reminder through email and had discussion on phone also multiple times but no refund was given. As you can see above that service was taken on 31-03-2012 , so I have very less time left to file the case in consumer forum. Could please help me to initiate the process as soon as possible. Here is the Email address and phone of the ReeAge Management (other party) - info@reeage.com 080-41261894 Please let me know if any other information is required from my side on this.