Consumer Redressal

I booked a return ticket at www.yatra.com from Delhi to Bhubaneshwar on 22/01/2014 for a charge of Rs. 6181 for journey date 26/02/2014 to 27/02/2014. I got confirmed pnr status of return flight but pnr for onward flight was unconfirmed at that point. I had not been instructed by the company on what should be done if a ticket is unconfirmed on booking. Neither was there any communication that the ticket is still unconfirmed. When I checked my pnr status on 25/02/2104 it was still unconfirmed. I called the customer care helpline and the executive over there said that since your ticket was unconfirmed at that point and due to large fare difference between ticket price and current price they will not confirm my ticket. I had a very important planned engagement in Bhubaneswar for which I booked the tickets well in advance but due to lack of communication from the company I had to suffer mental trauma. I was left with no other option but to cancel my trip. Booking reference# 220114130397