Consumer Redressal

I HAD PURCHASED GLEN FOOD PROCESSOR FROM STAR CJ ON 6TH APRIL 2012. WHILE PURCHASING, STAR CJ ADVERTISED THE FOLLOWING DETAILS, 1. 2 YEARS SERVICE GUARANTEE 2. 2 YEARS WARRANTY ON OVERALL PRODUCT 3. 5 YEARS GUARANTEE ON MOTOR NOW, WHEN MY PRODUCT IS NOT WORKING PROPERLY, GLEN APPLIANCES PRIVATE LIMITED, IS NOT AGREEING TO THE WARRANTY DETAILS SPECIFIED BY STRA CJ. FROM PAST TWO MONTHS I AM CALLING STAR CJ, ALMOST EVERY DAY BUT THEY JUST SAY THAT THEY WILL CALLBACK BUT THERE IS NO RESOLUTION. ONCE, IN THIS PERIOD OF TWO MONTHS, ON FORCING THE GLEN TECHNICIAN TOOK MY PRODUCT TO REPAIR, BUT INSTEAD OF REPAIR THAT SINGLE PROBLEM, THAT IS THE SPARK THAT WAS COMMING FROM MOTOR, HE CREATED 3 MORE PROBLEM AND THE SPARK FROM MOTOR WAS STILL COMMING. GLEN SERVICE CENTRE IS ASKING FOR CHARGES TO REPAIR BUT MY PRODUCT IS STILL IN WARRANTY AND THEY ARE JUST TRYING TO WASTE MY WARRANTY PERIOD. I HAVE ASLO LODGED A POLICE COMPLAINT ONLINE. DUE TO LIMITED CHARACTERS PROBLEM DESCRIPTION I