Consumer Redressal

LPG Subsidy not credited in my A/c which is linked with Aadhar & Gas Distributor. Even though I got SMS that Subsidy of Rs.692.95 is transferred to my a/c,but no amount has been credited in my a/c. When I checked-up on Website,I have seen a message that \"Subsidy transfer of Rs.692.95 & Rs.435 failed due to non-participating Bank. Kindly contact your bank” Hence,I went to bank with letter showing above facts. But they said we are not responsible for any Subsidies issued by Government which is not credited in your a/c. Our job is only to enter your Aadhar Number in our Database. Why this much hardship for getting subsidy through DBTL Scheme,which was much publicised? Please guide what steps should I take to receive the subsidy Transaction details are: LPG Distributor : Mukta Gas Service(Bharatgas) (Malad(w),Mumbai Subarban) Consumer No : 5539577 Order No. : 206363 (Dtd.8/2/14) Cash Memo No : 186767 Amt paid : 1170/- Bank : Central Bank of India(Goregaon(w) A/c No : 3225657119