Consumer Redressal

This is really irritating and troublesome for me. Now I am looking to foreclose the loan that I had from them and hence requested them to provide me 1. List of documents 2. Loan account balance statement. Now they are asking me to again visit their branch personally or send co-applicant personally there to collect those two papers,one of which as I already explained above shall be provided by them much before. ....I am fade up of this and is really unable to spare time from my work schedule to keep visiting their branches 25 kms away from my residence during working hours. I request you to warn such institutes to stop exploiting and irritating customers through such policies and if they really want to understand customers concern for foreclosing their loans then to understand it by spending their own time,money and efforts by deputing their executives at customers door step. Request you to protect the people by mandating such institutes for providing acknowledgement reciept of e