Consumer Redressal

I have a connection from ACT broadband which has been down for over 12 hours now and when I raised complaint, they said that it will take 24 business hours to rectify it and it which is totally un-acceptable. I do understand that I have signed to their terms and conditions but on value basis this is really bad. I had an Airtel connection for 2 years before this did not have even single day of outage and within 1.5 months of taking ACT connection I\'m facing the issues. The problem is the quality of service is very bad. Another outage and I\'ll be out of ACT and back to Airtel. This is to ring to notice in public forums about ACT broadband doing bad service overall and behaving unethically.