Consumer Redressal

Dear Sir/Madam, Request your kind intervention in this matter. Please go through the couple of mails sent to your service team, I haven\'t received any reply from them. Even on Saturday I called your service team, I spoke to Piyush & Anil, but didn\'t received satisfactory response. I would like to give you short summary. In the month of November we four friends working in Axis had purchased four lenovo mobile p780 for battery reason. Rest of my friends mobile are working properly, but I received defective handset, where in there was a network related problem. Network use to fluctuate every time. A normal person can find this issue only after 1 month, I went to the dealer he told me to change the sim card. Each and every thing I did, finally I realized that there is a problem with mobile & I submitted the same to service center. From service center I got update that they are in process of replacing PCB. The conclusion of this whole story is I had received the defective mobile without any reason, for which it is the duty of Levono to give me replacement as new mobile. This was hardly with me for 2 months. I want new phone as replacement. From last 10 days I am without phone & from two months though the phone was with me, but not in a working condition. I have sent 5 of emails on levono service id but did\'nt received any reply Email id-midhcare@lenovo.com. Below is the mail contain. ________________________________________________ Dear Sir/Madam, My name is Sudarshan Rasam, I had purchased lenovo Smart phone P780 - 8GB on 21st November, 2013 for Rs. 18500/- from Authorized dealer TOP-10 in Mumbai (attached bill copy). Since from the purchase of this phone, I was getting network issues. The network was keeping on fluctuating & such issue I didn\'t faced in my earlier phone Samsung Duo, I had vodafone connection & stay in metro city mumbai. Whenever I was at home, office, train, car etc, I fail to get proper GSM network on my phone. Whenever my boss use to call me for urgent work related issues, he use to get tone as phone is switched off or unavailable. Even he use to get angry on me. I was very surprised, as I had taken care of this phone like my baby. It was handled one handed and never had even a small scratch on the phone. I went to dealer for the same. He told me that my GSM sim card must be having problem. Then I went to vodafone gallery I complaint them regarding this, even I had replaced my sim card. Still I faced the same issue, I then inserted my wife\'s Airtel sim card in the phone and tried checking, even Airtel network was not showing & getting fluctuated. It took me two months to check this phone, I went to dealer and then dealer told me to submit this phone to the neariest service center \"Fairdeal Infortech\" in laminton road mumbai. I called the Lenovo Support center number on 08-02-2014 on 1860-180-3425 twice. Mr. Mitesh & Mr. Piyush told me to submit the phone in service center \"Fairdeal Infortech\" in laminton road mumbai. I had submitted the phone on 08-02-2014 itself (Job sheet no : SRIN1491402080001 attached in this mail). On 13-02- 2014 I enquired the status of my phone on your Support center number & spoken with Mr. Punit. He told me that my phone PCB part is not working, for which the request is sent to the company & it will take 15 days. You people are joking, from two months I was facing network problem & now you are saying that PCB part (Motherboard) of my phone is not working & you people will repair & replace it. The phone has started giving problem since I purchased with in three months of purchase you will do surgery/repairing in my mobile. I had purchased this phone only for battery reason by selling old phone samsung duo, which was too good. After investing so much money if I am getting such kind of defective mobile then I have to escalate the issue. I want new phone, as I will be not accepting this mobile phone again with repair. as lenovo had sold me defective mobile. You people are selling defective mobiles in the market, for which I may write to consumer court. I am also from Banking & Service Industry, I will escalate the issue at higher level. Even my wife had worked with Nokia care, she very well know how you people cheat with the customer. I want new phone as replacement. From last one week I am without phone & from two months though the phone was with me, but not in a working condition. You people are cheaters, I will not leave you. I want your reply on top priority basis Thanks & Regards, Sudarshan Rasam 9224209441