Consumer Redressal

Dear Sir, On 6th feb 2104 i have recharged my number 9883388211 for Rs 156 for data pack at around 8.30 am via net banking. Same day at around 10 i called the customer care to confirm the same. The lady executive confirm the same and said i can use the data pack and she even gave me the number to check the balance for the same. Now on 7th feb i find that my main balance has been reduced to 36 paisa only from over 500 rupee balance as on 6th. i called the customer care but they straight forward denied that any recharge had taken place. I have lodged the complain with Reliance but they have taken no steps, even i had given them the transaction id (MSCB3247542935)provided by my bank Standard Chartered Bank. request you to take necessary steps so that i can have my balance restored. Regards Amit Agarwal 9830073400