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Complaint #4545 — Rajith Ramakrishnan
Filed: 17 Feb 2014 ·
Address: 25, Rujuta CHS, Sector - 10/A, Plot no. 2,
On 3rd April 2013, I happened to buy a Micromax mobile (model: A110) from Vashi, Navi Mumbai. It was working fine till the touch screen was facing issues on December 31, 2013.
As I had the bill, I was eligible for the service under warranty. I went to the Micromax Website and found an authorized service centre in Vashi, Navi Mumbai under the name of M/s SAI TELECOM.
So unsuspectingly, I submitted my phone on 2nd January 2014 and they gave me a receipt and told me to come after 15 days. I did my regular follow-up with them after a week but did not get any satisfactory answers. First of all, they do not pick up the phones. So i had to personally go there for inquiring for my phone\'s status a number of times. They were very rude and i never got proper responses from them. But i thought this was common in all the places.
After 17 days, I went to the service center and got a shock of my life when I found several other Micromax customers waiting outside stating that the service center is