Consumer Redressal

I had taken my car for service to APEX Honda in Worli on 4/10; there was an \"Check Engine\" light.After assessing, I was told this issue is because of a broken part,\"E-10-10 SPOOL VALVE\". When I asked about replacing the part under warranty(car bought in June 2011),I was told this part was broken due to my negligence and hence cannot be covered. Since this was a critical part, I got the same replaced on my own(Rs.10510) on 15/10.Further,I raised this issue with Honda and the response was:\"We wish to reiterate that post necessary inspection of your car it was observed that the part was damanged due to some external cause,You will acknowledge that any damage caused due to external factors is not covered under warranty. My complaint is : 1)I believe the part had some mfg defect and hence it broke.There is no way I could have damaged this as this is not on the surface. 2)Since this is defective, I want the company to replace the part free of cost.Honda has to own up the quality.