Consumer Redressal

I had bought 29 inch videocon color tv in jan 2011. The screen had dark color spots when turned on right from day 1. We lodged various complaints which were attended after rigorous follow up. They acknowledged the problem and changed picture tube once and other parts at other times. There were atleast 3-4 visits from their servic engineers. They did not share their reports with me despite my requests. The problem has never been solved and the screen still has spots. I have escalated the issue to their higher management but they are least bothered about the same. In fact, as per them there is only one complaint lodged from my side and they do not have any record of their engineers’ visits. I had insisted on replacement of the tv as the problem was not being corrected. But there is no response from them on the same. The response and services of videocon are pathetic. They have no intention of satisfying the customer. Please share an email id so that i can share the email interaction i had with them.