Consumer Redressal

I purchased A nokia phone in 2013 January month, which soon started giving me problems with screen touchpad. The device was submitted to Nokia care Center, Thane branch. they provided me a replaced piece in July, 2013 which turned out to be an old set. Everytime the battery is discharged phone goes off and I have to submit the phone at the gallery for minimum 7 days. Nokia technical team says that it\'s a software issue. The same problem persisted in January, 2014 and since January 22, 2014 my phone is lying with Nokia center. Meanwhile, I had communicated about the discomfort of the piece and the same technical issue. Accordingly, I asked the representative to provide me with a new replaced Nokia phone. But this is being neglected by Nokia head office, Delhi. Despite of mail trail communication they sent the same phone back to Thane branch. The phone\'s warranty period is over on 27th January, 2014. Hence any further issue will cause me paying to Nokia. I am dissatisfied with this.