Consumer Redressal

JOB Sheet No. N030816-1213-7235354. Submitted on Dec 28th 2013 after lot of hassle with your service station, which got resolved after talking to customer care and then made the service centre people talk to customer care. i was informed that will get the cellphone back in 10 days. on 8th jan 2014 got SMS from micromax stating that the job sheet is closed and i can collect my cellphone on any business day in working hours from the service station but when i reached there they refused to return the cellphone. they said it is not repaired yet. also asked me to wait for the phone call from service center. its over a week but no response from service station also if the phone was not repaired why was that SMS which was sent to me on 8th JAN. This was not enough, I called the service station(solution point) on 30 Jan afternoon and they told me to pick the phone after 6PM same day. I went to your service station next day and was told it is not repaired. will take 7-10 days. i didnt got it ye