Consumer Redressal

I have purchased Device number 9152119058 was sold to me by giving me the assurance of above 5mbps speed . and nitin thakur also promised me that mts is better than tata docomo which I am currently using .I paid them Rs.2400(cash) they handed me wifi device but after installing it I got a shock of life .it was providing me only upto 1mbps and to the horror sometimes only 200kbps.when I contacted nitin he told me that that some maintainance work is going on the server and the speed will be restored in a day or two. But after a week the thing is same.even after complaint I was told by the customer care that I will only get maximum of 1 .5mbps and that’s the final offer by mts to me.now i got a call from campany and they say that they cannot provide the speed of 9.8 mbps and offer me only 1to 2mbps speed. this is the clear case of fraud . regards amit sharma 8171268618