Consumer Redressal

The President Bangalore Urban District Consumer Forum Dear Sir, The above mentioned phone which was under warranty and started malfunctioning in terms of low battery backup, low voice to the listener, malfunction in terms of software response, screen unlocking. While submitting the phone at Service center, servicing team assured the claim of Motherboard free of cost under warranty on 6th FEB 2014. On 24th JANUARY the Service Center refused to repair or replace the mother board (PCB) by alleging the mother board is burnt and as this is not a manufacturing defect. 1. The reason stated is “Due to the flow of high voltage during charging” OR “Due to over charging”. The reason for the allegation is unscientific. We use LED Television, 2 more Smart phones, A laptop and Sony Camcorder, which are also charged in the same house and with same voltage. 2. Upon writing to the deler CROMA-Bangalore, the version of reason for the malfunction is due to “Motherboard (PCB) was tamped.