Consumer Redressal

MY FATHER BOOKED A PARCEL CONTAINING CHANDERI SAREES VALUING RS. 30000/- FROM THE POST OFFICE OF LALITPUR UP ON 04TH FEBRUARY 2014 WHICH WE RECEIVED ON 08TH FEBRUARY 2014. ON OPENING OF PARCEL WE FOUND THAT THE SAREES HAVE BEEN REPLACED BY SOME VERY CHEAP SAREES BY SOMEONE. WE LODGED A COMPLAINT IN THE POST OFFICE OF MALAD EAST MUMBAI, BUT THEY ARE SAYING SINCE THE ARTICLE WAS NOT INSURED NOTHING CAN BE DONE. THEY ARE NOT READY TO CONDUCT ANY INQUIRY ALSO. I WISH TO MENTION THAT BOOKING CLERK HAD NOT INFORMED US THAT THE PARCEL CAN BE INSURED. ONE PUBLIC DEPARTMENT CAN NOT EVADE ITS RESPONSIBILITY ON THIS GROUND. IF IT CONTINUES THE THIEVES WILL KEEP ON LOOTING PUBLIC. I REQUEST YOU INSTRUCT POST OFFICE TO ARRANGE FOR THE LOSSES WE SUFFERED DUE TO THEIR NEGLIGENCE AND ALSO TO CONDUCT INQUIRY IN THE MATTER.