Consumer Redressal

I have purchased a HP Printer Cartridge 21b from M/s. S M IT Retail vide Tax Invoice Cum Challan No: CS/6551 dated 27/01/2014. After opening the pack and installing into my printer I found that the Cartridge is absolutely EMPTY and there were NO INK inside the Cartridge. I ran to the above-mentioned Shop with my complain but they refused to entertain me and advice me that I should go to the Service Center with my complain. The address of the Service which they have provided is a Far off place from my residence and reaching there is a big spending of Money and time for me. I asked them either to replace me the item or send it to the Service Center withe their staff which they denied. The owner of the shop shouted me that their responsibility is only to sale the product and whatever customer faces is absolutely the customers problem. Now I am in deep trouble as I have a huge task of printing but I cannot print though I have spend money on it. Kindly see to it.