Consumer Redressal

Hi, Product Type : ICICI PLCC OTL Product OTL Account No : 9401270168016009 I see that there is a Cash-In-Select Loan account which is still active and accumulating interest and other charges for a very long time till date. Further this was the only reason why my CIBIL score was being hit (which I just found out while applying to a credit facility and that is really shocking me) even though I maintain very good financial relationship with ICICI using various other products and relationships with other banks as well. I would like to know why this account is still active and accumulating charges when I have paid in full and closed this account long before. Also if possible please send me all the jurisdiction information with regards to this account and region so that I can get some clarity and further take this up legally if so necessary, as the customer care is not helping me in anyway.