Consumer Redressal

I bought a xolo q700 and used it for one month before issues started araising .Since it had warrenty i gave for warrenty service and upon which I was told that id get back the phone within 10-12 days.Complain number 310000140864. The phone has been with them for more than three months and even now they are asking me to wait . They are not even ready to give any time commitment.They reply me same line every time i call,as a costumer i have been harrased