Consumer Redressal

Sir, I am a subscriber of Vodafone Connection.I have 4(Four) CUG(Kolkata Police)connection,Plan Rs.99/-.Vodafone has charged Rs.49/- for Itemized Bill for January\'14 for all my four numbers.I have never requested Vodafone to send me itemized bill.So I lodged a complain on 17/01/14 to waive the itemized billing charge(Ref.No.1462073592)by dialing 198.They informed that a SMS was sent on 08/01/14 to all my 4 numbers to inform me.But it is fact that I have never received any SMS regarding the same.Any way they didn\'t respond to the referred complaint.Again I lodged a complain on 20/01/14(Ref.No.1463538792).Again no response.On 21/01/14 I dialed 198 to lodge another complain,but they gave me a mobile no. of some Sayanti Roy(9830074251) to talk with her.Same day I talked with her and she assured to waive the charge.But after 7-8days charge was not waived.Again I talked & Once again she assured to waive the charge by 03/02/14 But till date the Itemized Bill charge not waived. Pl. take N/A.