Consumer Redressal

Dear Sir/Madam I am Ravi Shankar, from New Thippasandra, Bangalore. I have raised a billing issue with your Tata Docomo customer service team long time back and the same has not been resolved satisfactorily. This, despite my continuous calls to the customer care every now & then. I need to mention few people responsible for this, which I have done in my mail dt.04.Jul.2012. Pls be aware that I have notified my billing issue (complaint reference as above) immediately upon receipt of bill and is still not resolved amicably. The bill which is in dispute pertains to the month of Jun12, which had a due date on 04.Jul.2012. I have received a goofed-up bill of Rs.3784 which is simply super exorhibitantly cooked up. These usage & the charges did not seem to be of mine at all. Hence, I have raised a complaint over phone with customer care. I sincerely want to bring to your notice that I am a loyal customer of Tata Docomo, and if you may check in the past, I would have never defaulted or delayed on my payments in my three years of service utilization. Basis my past experience, I have never had such a pathetic service from any other Service Provider. Also, this is not the first time that I get such kind of response. I have had already few bitter experiences with Tata Docomo. Certainly, not an expected service from Tata family. This only spoils the reputation of the brand. Tata Docomo team has given me enough pressures and tension to me in the last five months. I have literally lost my mental peace & agony with such disturbances. There is a lot of loss on my side in terms-- of time, mental health, effort, money on calls (as every call takes about 20-25mins to reach your exec). What not! Since this complaint was not provided with appropriate resolution, I would like to seriously escalate this billing issue with your good self and take it forward for further scrutiny. Looking forward to your immediate action and a fair decision to safeguard the interests of the customer. Thanks. Regards Ravi Shankar.