Consumer Redressal

I had given a request for shifting of telephone from Yediyur exchange to IIM exchange on 27th Jan 2014. My old number if 26769206 and the new number provided is 26482562. However, even after 18 days the connection is yet to be done at the destination. I have called at least a dozen numbers provided by BSNL office with no resolution in sight. Every time I call the number provided I simply get another number to call. There seems to be no one responsible to address the issue in BSNL. I have called Mr. Shivashankar on 9449855590 who simply kept it on hold forever. I have called Mr.26466363 (IIM exchange) where no one seems to be attending to calls. I have called 9449081833 (Mr.Byataraya, the only person who has said something at all so far) who says they dont have cables and so nothing can be done. Is it my fault that they dont have stock of cable? A completely negative and I dont care attitude from a dying telephone company!!