Consumer Redressal

HI, Myself and my wife travelled through Jet Airways in the month of Jan\'13 from Mumbai to Bhubaneswar to attend a marriage. After we went out of the Bhubaneswar airport, we noticed in the taxi that one of my bags lock was broken and my Tommy Hilfiger watch, my Kodak camera and my Satya Paul belt was stolen which was in total was for Rs. 25000/- The watch was given to me as a gift by my wife on my marriage and it was brand new hence more than money it had more of emotional values to me. I immediately called up the call centre and informed them of the incident. The person on the phone told me that they will check the CCTV footage and will find out who had done this heinous act. After that I have written almost 25 emails to them but they are just indifferent towards the grievance. They have not even tried to do anything other than just saying a \"sorry\". They have been simply protecting the culprits and didn\'t pull up the CCTV recording at all as they knew that will pose them to difficult