Consumer Redressal

Sir/Madam, I had purchased a dining set on 24/02/2013 worth Rs 14750 from Outpace furnitures pvt. ltd (a retailer of Estillo furnitures). While purchasing they had promised to give me free warranty for 1 year if there is any fault in the furniture by company side. On 25/01/2014, in 1 out of 4 chairs the joints of the back rest and the sitting area had got broken down while having my breakfast.Actually the company has used wielding in both the joints which has cracked.This made the chair to loose its strength.And the whole structure got broken.And eventually i had fallen down and got severe injury in my back.And perhaps this was the fault of the company manufacture. And 26/01/2014 when i reached the showroom to lodge a complaint describing the whole incident , the servicing team denied to give me a free warranty and instead of that they demanded Rs 1100 to fix it up.And apart from that they had insulted me.