Consumer Redressal

I ordered a Prestige Oven Toaster Griller from Shopclues in september 2013. Details: Order #6900155 ORDER DATE: 16 Sep 2013, 08:43 PM PAYMENT METHOD: AMEX Product: Prestige Oven Toaster Griller - POTGH 19PCR Code: 341477 Final Price: Rs 3590 We received the product in damaged condition on 23 Sep 2013 & I lodged a complaint for the same on Sep 25 2013. Request # 469276. Since then, we have reminded them several time, but neither they took the product from our place nor they returned the money. ------------------------------------------------------ We have been calling shopclues several times on our own expenses to take back their product and refund our money but our money is stuck with them without any interest. Also we are unable to buy a new product this transaction is still stuck. -------------------------------------------------------- It\'s been more than 3 months of constant irritation and long unnecessary calls with customer care.