Consumer Redressal

Following placement of order dt 31.05.2012 on Godrej & Boyce Manufacturing Co. Ltd., Security Solutions Division, Plant 176, Pirojshanagar, Vikroli, Mumbai – 400 079 eight nos of Video Door Phone (B&W) were installed in the 1st week of June, 2012. Complaint was lodged for malfunctioning of one unit installed at the flat no. 2B of Sri Amitava Kayal (myself) firstly on 31.12.12. Representatives attended on 05.01.13, 09.01.13 & 18.01.13, but to no effect. On 31.08.2013 they took away the phone unit for rectification/replacement. Although initial complaint was lodged within the warranty period, company failed to rectify the same within the warranty period and thus the warranty period got over smoothly.Kolkata Office contacted to get back the phone unit taken away on 31.08.2013, but in vain. Of late after lapse of 5 long months they are demanding repairing cost in advance without returning the phone unit which make ourselves feel deceived & humiliated. your kind intervention is solicited.