Consumer Redressal

To the Dy, General Manager Customer Relations. CESC HOUSE, Chowringhee square. Kolkata-700001. ph: 033-2225-6040(10-lines) e.mail: cgro1@rp-sg.in : cgro2@rp-sg.in : gro.sro@rp-sg.in Sub: Grievances & suggestions on billing format. Ref: consumer no: 75066090002 Dear sir, It was observed since couple of years that customer Billing documents is merely filled by commercial advertisements. We want more information about your organization set-up. How easily consumer can reach you against any complain. Business / commercial advisement may give you financial benefit but it is a fact, this (documents) is not earn-earning source. More information is to pass to the consumer. If there is nothing more to give then you can reduce the paper size and save money. My suggestions (in different aspect) are given below: 1). Monthly consumption report should not be given only current month vs previous months of the last year consumption. It should given coming months in last year consumption also. I am indicating your BAR-Chart-display. in the BILL ( reverse page). For example, In the BAR-CHART (Published in the BILL- back page) two parameter is showing –current month consumption vs last year same month consumption. This has no impulse to the consumer for reducing of electricity use .One more columns to be added and display coming month consumption in last year. A consumer will be able to know that the next month the probable payments. This will definitely give a second thought to him that if He do not put off unnecessary light or Load, than Next month billing may be the same or more then current / running month Bill. He will obviously tri to reduced less consumption. By this way you can optimize the demands and Nation will save considerable amount electricity. Which will be agreed by you and appreciate too. 2). MCVA- amount is showing incremental in every month. Customer/ consumer is keeping under BLACK. Consumer has enough right to know, how & what way variable cost is calculated. They should know what way the variable cost increased by every month , if it is fuel charge increase it should be disclosed . 3) Adjustment against previous year tariff ( WBERC’s order) is also not justified---- It seems to be a punishment for the present consumer of other’s fault . Why I should carry forward the expenses before my birth .so claiming of additional expenses is to be stopped immediately. 4) Commercial advertisement in the BILL need to stop, You can not provoke consumer to purchase LIC-policy or Mutual fund or which mobile is good for U. .Billing document is a customer’s copy. It is a document between the two parties. Bill-documents is not an advertisement paper if you introduces third party than Income from other source to be distributed to the consumer also.. 5) Meter hiring charge of Rs. 10/- per month , is not justified .It was observed that you have installed a meter in the year 2000 and you are claiming, meter rent from rs.5/- and now Rs. 10/- every month without changing / replacing or inspecting the same . Meter was purchased @ Rs. 500/- - and your earning ( collected money from consumer)= ( 10 x12(m) x 13(y) =Rs. 1560/-) .your benefits = 1560-500=1060/- . Is it fare to you? Your line of business is not selling components rather selling electricity. Kindly, look into the above. Hope I have put my grievances to you rightly and your honesty will definitely reconsider the above and responds me at your earliest before going to consumer forum court.. Thank you very much. Yours sincerely Bishnu pada sarkar consumer no: 75066090002 1.no sukanta sarani . P.O- haltu. Kolkata-700078. Ph: 9475356436