Consumer Redressal

Country Club, Bangalore organized New Year Party on 31st Dec 2013. I bought 4 tickets for the party from www.bookmyshow.com for Rs2000 each. Although it was unlimited F&B (food and beverage) event as mentioned in the ads, the food and drinks were over by 10PM and due to the arguments between consumers and organizers, Police was called in and the event ended. The party was supposed to continue to 1AM. No one from the management was available at the venue to address the issue. I complained to Country Club consumer cell asking for a refund. They agree that the event was a big mismanagement but they won\'t be doing any refund because the event was outsourced to a third-party and Country Club only rented its space to the organizer. It was never mentioned in the ads and event was projected as Country Club event. Country Club need to realize that it was a mistake at their end and they need to apologize for it. Can I put a complaint against Country Club?