Consumer Redressal

I had booked a flight with Kingisher Airlines from Bangalore to Chandigarh for 9th November 2012 and from Chandigarh to Bangalore for 18 November 2012 which got cancelled due to their airline issues. The total amount to be refunded is Rs. (5,409 + 10,085) = Rs. 15,494 which is yet not refunded even after more than 14 business working days as they said. My refund process had started on 30 Oct 2012 but they kept delaying the refund and now their number is not reachable. My PNR num for both the flights are DIDEYQ and OEGXAT. Kindly look into the issue and do the needful as it is almost been a month that my money is not refunded . Prompt action in this regard will be highly appreciated.