Consumer Redressal

SAMSUNG TAB P3100WHITE, Purchase date:05/05/2013 Bill No: S13/710 NEW POOJA COMMUNICATIONS PIMPRI PUNE 411017 Service Center 0003272290 Bill No 4165722087 dt 23/12/2013 Warranty Complaint: Product was being used with additional protective flap cover purchased from Samsung for additional 1000/- rupees.There is no opening for water to enter except the charging socket.Hence water should not have entered the product by its design itself. Even if water enters it should have damaged the charging pins only because of corrosion. The motherboard is expected to have undergone varnishing i.e. protective water proofing coating as per electronics equipment standards. It is stated that due to water logging inside the product the Motherboard and some components such as camera etc got damaged and they have replaced these items with estimated repair cost of Rs. 11600/-. The rule of repair / replace states that if the repair cost more than 2/3rd of the product cost it should be replaced than repaired.