Consumer Redressal

I had hired the services of NEW NATIONAL PACKERS & MOVERS headquartered in Pune, when I was transferred from Pune to Ahmedabad. The total charges paid to the service provider is Rs.23350/- including 3% of the insurance premium. The household goods were packed in good condition on 27/09/12 at Pune.The goods arrived at Ahmedabad at 11 pm the next day and was surprised to find that all the boxes were broken and the packed items were strewn on the floor of the truck. My two wheeler was also part of the goods along with other household items, however the entire front portion of the vehicle was damaged with the headlight being separated from the vehicle\'s body. The same night I called up the service provider to inform him about the damaged goods and he assured me that since the goods were insured the losses would be taken care of. The next morning they also sent me a mail assuring that they will initiate the insurance claim process on my behalf, I am still awaiting their reply.