Consumer Redressal

Hello, I got my household material shifted from Navi Mumbai to Bangalore on 07.09.2013 by Safe Time Mover & Packers which has registered office in Pune and Regional office in Navi Mumbai (Office No.-5, Anugovind Sadan, Sector-20, Airoli, Navi Mumbai-400708). I paid the packing, loading, unloading, tranportation & insurance charges in advance. When I received my material at Bangalore, I found some of the material got damaged and also noone from safe time movers & packers came for unpacking and I had to hire third party person for unpacking which they had promised me that they would reimburse the amount. I have been following up with them for last five months to reimburse the unpacking amount and also to settle insurance claim against my damaged goods. But I am not getting proper response and not feel that they are not at all interested in doing anything regarding it. I have all the bills, receipts & photos of the damaged goods. Can you pls help me in this issue? Regards, Divya