Consumer Redressal

I have purchased a washing machine from croma store, R city, Ghatkopar on 15th Jan at 1:42 P.M. It got delieved on 16th Jan. A company representative came for Demo and opened the packing, post which he and I realized that the machine is damaged. There is a dent on the back-side of the washing machine. I had immediately registered a complaint with Croma\'s call centre. No one from Croma/Samsung visited to inspect the damage. Today, I have been continuously following up with your call centre executives but have not received any concrete response from their end. Also when contacted call centre, they informed us that allready a person has visited us which is by the way not at all true. Now, I have a damaged machine with me for which I have paid a hefty amount of Rs. 16350 which includes a warranty but now I am wondering about the future of that warranty also seeing the kind of pathetic response I have received. Same product was available at other retail stores also at the same price, but we trusted croma because of the TATA brand. But i am sorry to say that given the response that I have received I have lost respect for the brand. This matter needs to be catered and resolved within 24hrs else I will be forced to escalate this issue to consumer court. Invoice num:SLF02A035020121401 Complaint num:SR16011400291