Consumer Redressal

Sir/ Madam, Have paid online to Airtel on their website for a Broadband connection as per application no. ONGURGA00625601 on 9th January. The same connection is not yet provided even after more than a week. I tried reaching their customer care number and after repeated efforts raised a complain as per complain no. 42568262. The same was closed by airtel and they informed that they are not aware of online bookings. Also, on their online scheme they mentioned that a wifi router shall be provided free of cost and Rs. 500 shall be given as cash back for online booking. There is some one from airtel called from mobile no. 9992172737 and said that cash back scheme shall not be provided. Some other mumbai office of airtel called up from landline no. 022 41297575 and said that scheme is applicable and the connection shall be provided. But after 11th/12th Jan, no body contacted me to provide connection or refund money. Kindly look into for redressal.