Telecom
Active
Complaint #4070 — ashish patil
Filed: 15 Jan 2014 ·
Address: kashi estate, 313, Near MSEB colony, Pasthal Naka, Thane Dt - 401504
Samsung Galaxy Grand GT I 9082 mobile handset purchased on 28th November 2013. it had a problem from the day 1 itself for auto recharging and it cause sudden power off. it was informed to Samsung customer care office on same day. they advised to get updated for latest software version. on 5th jan 2014 they given the mobile back for update the same because the same was not avilable at the authorised service centre at boisar. even though the same problem exsist. so on 10th jan 2014 i handed over the mobile to the service centre. they told to come on 12th. on 12th they informed that the mother board has damagedand it needs replacemnet.
i requested them to change the entire handset instead of replacing the mother board. but they refused. the whole incident causes lot of mental agoy. my mobile is still with them only.