Consumer Redressal

I have booked my house hold things with Jai ganesh movers and packers on 30 Dec 2013 for the bill amount of Rs 16000,from Delhi to Gangtok . They promised me to deliver the assets in one week but till now , i didn\'t get back my assets, when i call the person, he just ignoring my call.they started asking for more money to deliver it back. They asked me for Rs. 17000 more on billed amount i.e. total of Rs.33000 (16000+17000). I found no other options other than paying this amount and getting my things back from them. But after paying Rs. 33000 , i m still waiting for my assets. I am very tensed now, what to do, & where to go for my goods, whenever i called them, they just says that truck is on the way, i am busy now, talk u later....Please help me.